Refund policy

We want you to love what you ordered. If something isn't right, contact us through our contact page within 14 days of delivery, with your order number, and we will send you return instructions. Please don't send anything back before contacting us.

What can be returned

Bras, robes, babydolls, corsets, harnesses and stockings that are unworn, unwashed and in their original packaging with all tags attached.
Panties, thongs, briefs, bodysuits and sets that include a bottom, only if they are unworn and the hygiene liner is still in place.

What can't be returned

Opened massage oils, massage candles and other personal care products.
Items that have been worn, washed or damaged after delivery.
Items marked as final sale.

Damaged, faulty or wrong items

If your order arrives damaged or faulty, or you received the wrong item, contact us within 7 days of delivery with photos of the item and its packaging. We will replace it or refund you in full, including the original shipping charge.

Return shipping

Unless the item is damaged, faulty or wrong, the cost of sending a return is paid by the customer, and the original shipping charge is not refunded.

Refunds

Once we receive and check your return, we will email you to confirm. Approved refunds go back to your original payment method within 10 business days. Cash on delivery orders are refunded by bank transfer or as store credit, whichever you prefer.